Quality Improvement Officer (QI Coach): Global Fund TB Programme

TB HIV Care - Amathole District Municipality, Eastern Cape


TB HIV Care (THC), in existence since 1929, is an internationally recognised non-profit organisation. We provide health care services throughout South Africa to both the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, sex workers and people who use drugs. THC provides a stimulating work environment and the opportunity to work with leaders in the field of HIV and TB prevention and care. Our work culture is adapted to the constantly evolving South African health care environment and will suit solution-driven team players interested in opportunities for career development while working to connect people with care.

Purpose of the position:

The role of the Quality Improvement Officer is to provide practical knowledge transfer to facility staff on how to use QI methods to improve clinical outcomes. This involves overall planning for implementation in a phased manner with the aim to achieve 100% coverage over the three-year grant period. The IO will be directly reporting to assigned SR supervisor in the district who will monitor day-to-day activities and approve timesheets. In addition, the IO will work closely with the sub district TB or HAST Manager and provide reports to the direct supervisor and sub-district.


  • Develop overall sub district work plan for the TB quality improvement
  • Build capacity for facility and sub district staff to ensure standardization of QI implementation
  • Provide ongoing mentorship through regular joint facility visits with the sub district TB manager
  • Monitor progress against the TB care cascade targets through facility data reviews
  • Provide progress reports in monthly cluster meetings, sub district meetings and participate in DHMT meetings and district quarterly review meetings.
  • Participate in the baseline data collection, data quality assessments (DQAs) for facilities
  • Report daily or weekly to the district level SR supervisor and provide monthly activity reports as per workplan to the district level SR supervisor and district TB manager
  • Collaborate with other technical partners to ensure alignment of QI methodology implemented
  • Work closely with the stakeholder to maintain QI activities across all facilities
  • Provide QI coaching as required
  • Responsible for ensuring that community work is being carried out by partaking in household, community tracing activities
  • Liaise with internal and external role players and maintain a current understanding on all aspects of QI including policy and guidelines
  • Maintain a network of QI practitioners, specialists and working groups to remain current and ensure training is relevant and topical
  • Supervision of THC community and facility teams to ensure day to day direct service delivery is being done in facilities
  • Responsible for HR related matters
  • Coach, mentor and develop team members
  • District Health Information System (DHIS) and TIER.net , PReHMIS, ETR.Net, EDR Web, PHCIS
  • Good understanding of monitoring and evaluation of projects or programmes
  • Excellent report writing skills


  • Grade 12
  • An appropriate 3-year national diploma/degree in Health Sciences or Social Sciences
  • At least 2 years’ experience in training or facilitation, coupled with 2 yrs’ experience in health programme management
  • Clinical experience in the management of TB and HIV co-infected patients
  • Experience in quality improvement implementation
  • Administrative and management skills
  • Experience in Stakeholder management
  • Valid driver’s licence
  • Ability to communicate in isiXhosa and English or another South African language
  • Clear criminal record