Team Members: Debt Management (x3) (4364)

South African Revenue Service - Gqeberha, Eastern Cape

Full-Time | Finance

Closing date yi 21 ka January 2022

South African Revenue Service Team Members: Debt Management (x3) (4364) Gqeberha


  • SARS is looking for three dynamic people to join SARS for collection of outstanding debt & returns and management of the debt book allocated to them.
  • The candidates must have knowledge of the SARS systems, good communication skills, both verbal and written, goal and target driven.
  • To effectively process allocated standard debt cases within specific turnaround time.


  • Relevant Higher Certificate (NQF 5) AND 2 years' experience in a similar environment; Or
  • Senior Certificate (NQF 4) AND 3 years' related experience.

Skills & Competencies

  • Honesty and Integrity
  • Fairness and Transparency
  • Accountability
  • Conceptual ability
  • Attention to detail
  • Building Sustainability
  • Trust
  • Respect
  • GOC Confidential
  • Functional Policies and Procedures
  • Processing
  • Business Knowledge
  • Execute, Implement & Follow Through
  • Customer Liaison
  • Debt Management
  • Verbal Communication



  • Ensure that standard debt management cases are finalised within specified turnaround time.
  • Liaise with defaulting taxpayers via approved communication channels.
  • Communication of transactional outputs and queries in area of work according to policies and quality requirements.
  • Communication of transactional outputs and queries in area of work according to policies and quality requirements.
  • Contribute to the successful implementation of change initiatives by providing support in area of work.
  • Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
  • Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
  • Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
  • Report on transactional and process activities within set guidelines to provide timely information for decision making.


  • Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.


  • Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
  • Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.


  • Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.


  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
  • Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.


  • Security Clearance: GOC Confidential

Additional Information

  • The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. 
  • Successful candidates will be required to undertake an oath of secrecy, pre-employment screening and or vetting, and a declaration of private interest.
  • The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 14 ka January 2022