Customer Relations Manager

Servest - East London, Eastern Cape

Full-Time | Customer Service

Closing date yi 10 ka July 2020

Servest Customer Relations Manager East London

Purpose

  • Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Customer Relations Manager position reporting to the Regional Manager to be based at our East London branch.
  • The position is for their Cleaning Division.

Requirements

  • Matric
  • Diploma in Business Management
  • Own Vehicle and valid driver’s licence
  • Minimum of 3 years’ experience in Cleaning industry or related service industry
  • Experience in managing a large workforce (approximately 200 people)

Skills & Competencies

  • Ability to work independently and manage high value portfolio
  • Strong interpersonal skills with a focus on building rapport with customers
  • Strong problem solving and analytical skills
  • Basic knowledge of Health and Safety Act of 1993
  • Hardworking with a strong working ethic
  • A proven track record of successfully managing client relationship
  • Advanced Microsoft skills
  • Excellent verbal and written communication skills

Responsibilities

  • Responsible for between 35-45 sites
  • Building and maintaining relations with clients and key stakeholders within customer companies
  • Conducting KPD surveys to ensure customers are satisfied with their products and services
  • Identify and conclude upsell opportunities within customer base
  • Letting customers know about other services the company offers
  • Visit each allocated customer site at least once a week to build relationships with key stakeholders and pro-actively resolve customer complaints.
  • Achieving client relationship targets and KPI’s as set by the Regional Manager
  • Working closely with on-boarding and off-boarding teams when new and loss business within your allocated portfolio
  • Monitoring site performance against service level agreements and flagging potential issues
  • Liaising with internal departments to ensure clients needs are fulfilled effectively
  • Meet with on-site staff at least once a month to identify their challenges, needs and address concerns
  • Manage wages within allocated portfolio to ensure accuracy and timely processing
  • Manage wage, chemical and equipment costs to ensure profitability per site allocated
  • Ensure compliance to Health and Safety requirements for all sites
  • Assist with bad debt to ensure 90 days + is lee than 5% of the portfolio
Lomsebenzi ufakwe ngu Tebuho Moshoeshoe nge 30 ka June 2020