Lo msebenzi uphelelwe. Closing date yawo ibi nge 25th ka June 2022.

Client Service Consultant

Momentum Metropolitan Holdings - East London, Eastern Cape

Full-Time | Customer Service

Closing date yi 25th ka June 2022

Purpose

  • Render a comprehensive service to clients, processing all the administrative tasks according to agreed standards and turnaround time’s thereby improving client retention and repeat business opportunities.

Requirements

  • Matric or NQF 4 equivalent
  • 2 years client service administration experience
  • Tertiary qualification advantageous
  • Understanding and exposure to long term insurance industry

Skills & Competencies

  • Business Acumen
  • Customer/ Stakeholder Commitment
  • Drive for results
  • Leads Changes and Innovation
  • Collaboration
  • Impact and influence
  • Self-Awareness and Insight
  • Diversity and Inclusiveness

Responsibilities

  • Accurately capture client information on the relevant system.
  • Execute client requests within the agreed timeframes, quality standards and legislation.
  • Handle all the administrative tasks according to agreed standards and turnaround times.
  • Engage with client in a client centricity manner in order to improve client retention and repeat business activities.
  • Resolve client queries and follow up to ensure queries are resolved timeously and effectively.
  • Ensuring accurate completion of documentation as per service level agreement in order to meet client needs.
  • Effectively utilise client service interactions to improve client retention and repeat business activities.
  • Effectively use administration systems to ensure accuracy of documentation
  • Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence
  • Handling of urgent complex enquiries and requests received telephonically and via fax/ email
  • Build and maintain relationships with clients and internal and external stakeholders
  • Contribute to the process of developing client service standards in order to ensure clients receive clear and accurate information and are kept informed at all times
  • Manage the delivery on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
  • Process the relevant policy transactions per client interaction.
  • Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
  • Identify solutions to enhance cost effectiveness and increase operational efficiency.
  • Implement and provide input into governance processes, systems and legislation within area of specialisation.
  • Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes
  • Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.

Additional Information

  • We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally.
  • All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Lo msebenzi uphelelwe. Closing date yawo ibi nge 25th ka June 2022.

Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 21 ka June 2022