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Systems Controller

Life Healthcare - Mthatha, Eastern Cape

Full-Time | IT

Closing date yi 19 ka November 2019

Life Healthcare Systems Controller Mthatha

Purpose

  • The successful candidate will ensure the delivery of quality service to all system users at Life St Mary's and Queenstown Private Hospital.

Requirements

  • Matric and a tertiary qualification in Information Technology
  • Computer literacy and experience on a CMMS preferably SAP PM would be an added advantage
  • A minimum of 2 years Information Technology experience.
  • Experience in a hospital environment or similar environment would be advantageous.

Skills & Competencies

  • Problem-solving, analysis and judgement
  • Attention to detail
  • Resilience
  • Motivating and developing people
  • Engaging diversity
  • Verbal & written communication skills
  • Influencing skill
  • Building relationships
  • Action orientation
  • Customer responsiveness
  • Ethical behaviour
  • Excellence orientation
  • Organisational awareness

Responsibilities

  • Ensure that all staff has the approved system access they require
  • Follow the Life@work process for all users that require computer access
  • Provide 1st line support for the Hospital systems users at all times
  • Effectively assist end users during roll-out of new implementations
  • Establish and manage an internal call logging process for users in the hospital
  • Effectively troubleshoot system problems before logging an event with Contact Centre
  • Effectively co-ordinate and supervise the work of 3rd party companies e.g. CEOS, Di Data, Telkom etc. (software and hardware implementation)
  • Provide appropriate feedback to users on progress of their events
  • Distribute all emails from IM Communications to relevant staff
  • Produce management reports as required e.g. the Shaka reports
  • Follow-up on rental replacements and return all old equipment back to Head Office
  • Obtain approval for all IT expenses per approval process
  • Order computer hardware on Smartstream and follow up on delivery
  • Ensure that LHC computer users understand and have signed the relevant IT policies and procedures
  • Log events to disable users on LHC system upon their resignations or contract terminations
  • Assistance to resident doctors on ad hoc basis
  • Maintain an inventory of all IT equipment in the Hospital

Additional Information

Contact

  • Batandwa Ndzendze

Tel

Aplication Form

Lomsebenzi ufakwe ngu Tebuho Moshoeshoe nge 9 ka November 2019