Customer Service Agent

FlySafair - Gqeberha, Eastern Cape

Full-Time | Customer Service

Closing date yi 31st ka May 2022

FlySafair Customer Service Agent Gqeberha

Purpose

  • Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Port Elizabeth Airport.
  • The successful application will report to the Airport Manager.

Requirements

  • Grade 12;
  • Airport experience and ticket sales within an aviation concern;
  • Excellent written and verbal command of the English language including proper phone etiquette;
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
  • No criminal or credit record;
  • Able and willing to work on weekends, public holidays and flexible hours and shifts as required;
  • Own transport would be an advantage;
  • Valid Covid-19 vaccination card.

Skills & Competencies

  • Punctual;
  • Excellent understanding of delivering great customer service;
  • High degree of patience and assertiveness;
  • Conflict resolution skills;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • Immaculate time keeping;
  • The ability to work well under pressure;
  • Practice good time management and willingness to work longer than normal hours including additional shifts,
  • Remains focused in order to handle objections;
  • Customer focused and service orientated.

Responsibilities

  • Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
  • Manage flight delays and or cancellations;
  • Handle and safeguard of confidential information.

Additional Information

  • All external applicants, please apply via our website: www.FlySafair.co.za;
  • No external email applications will be considered;
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful;
  • Preference will be given to members of designated groups that are under-represented.
  • For more information please contact: Ndileka Magula
Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 26 ka April 2022