New business Service consultant - Inbound

Discovery - Gqeberha, Eastern Cape

Full-Time | Call Centre

Closing date ayichazwanga

Discovery New business Service consultant - Inbound Gqeberha

Purpose

  • To answer inbound calls, make outbound calls, resolve queries in real time from Franchises, Brokers and the public in line with Service Level Agreements.
  • To manage administration

Requirements

  • At least 6 months client services experience (back office/client facing)
  • Matric

Skills & Competencies

  • Excellent numerical and verbal ability
  • Exceptional communication skills – predominantly listening skills i.e. identifying the problem
  • Assertiveness, combined with patience and tolerance
  • Pro-active problem solver, showing initiative
  • Good time management skills
  • Professionalism
  • Attention to detail
  • Excellent verbal and numeracy skills
  • Excellent communication skills (verbal and written), and comprehension of the English language
  • Computer literacy in the following:
  • MS Outlook
  • MS Excel
  • MS Word

Responsibilities

  • To professionally resolve inbound queries from Franchises, Brokers and the public according to the required procedures and within agreed SLA’s
  • To ensure that queries which are unable to be resolved immediately are followed up and resolved with the agreed SLA
  • Answering inbound calls timeously
  • Dealing with email queries where necessary
  • Making outbound calls to brokers and members to request for further information that is outstanding for their applications
  • Calling members back timeously to provide comprehensive feedback on queries
  • Keeping stakeholders informed with regards to queries through to resolution
  • Maintaining accurate details of all queries
  • Data capturing
  • Coordinating individual and team administration
  • Ad-hoc functions where required
  • To keep abreast of product knowledge through continued professional development and learning

Additional Information

  • The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
  • As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Advantageous

  • 1 year Discovery Health experience
  • 6 months New Business Product experience
  • 6 months call centre experience
  • Relevant Board qualification
  • FAIS accredited
Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 13 ka January 2022