Lomsebenzi has expired. Either closing date yawo idlulile okanye if ubungena closing date ixesha lawo lidlulile nalo. Thina imisebenzi engena closing date siyigcina intsuku ezisixhenxe.

Civic Services Supervisor

Department of Home Affairs - Queenstown, Eastern Cape

Full-Time | Government

Closing date yi 11 ka December 2020

Department of Home Affairs Civic Services Supervisor Queenstown


  • A 3 year tertiary qualification in Public Administration at NQF level 6 or a related qualification at NQF level 6 as recognised by SAQA
  • 1 – 2 years’ experience in a Client Service position
  • A valid drivers’ license and willingness to travel

Skills & Competencies

  • Knowledge of the South African Constitution
  • Knowledge of the Public Service Act and its Regulations
  • Understanding of Human Resources legislations and prescripts as well as departmental legislations
  • Computer literacy
  • Analytic thinking, planning and organizing
  • Problem solving, interpersonal skills and financial administration
  • Good verbal and written communication skills
  • Pays attention to details
  • Clerical and administration, multi task and teamwork
  • Record and time management


  • Supervise the effective daily operation of the front office
  • Monitor delivery of service to internal service level standards and targets and client demands
  • Monitor service bottlenecks, trends and errors and take corrective action
  • Monitor delivery and assist staff where service levels are not being met
  • Ensure processes are executed according to Standard Operating Procedures
  • Produce quality reports regarding turnaround times, documents processed and error rates
  • Implement quality assurance measures to ensure quality of service delivery
  • Manage records/documentation according to DHA requirements
  • Deal with non-standard requests and issues from staff in the execution of their duties
  • Allocate work to staff members and monitor their progress against daily targets or goals
  • Perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics
  • Identify challenges in operation (capacity, training, bottlenecks) and make suggestions to Superiors
  • Render services in mobile units where required
  • Oversee the performance of the staff members and identify and address minor performance problems (escalate major performance, incapacity or misconduct matters to management)
  • Facilitate and direct staff in dealing with leave and other Human Resources administration requirements within the Unit
  • Build and coach an effective team to ensure the processing/administering of all functions
  • Encourage Client focus, counter corruption and service delivery
  • Promote Batho Pele principles in order to improve service delivery within the office
  • Assist staff in the effective utilisation of technology and technology infrastructure within the front office
  • Provide on the job training and mentoring to all staff relating to the effective operation of their daily functions (Including new staff)
  • Act as change agent for all new processes, systems or practices
  • Ensure that all team members have the tools, templates and relevant equipment to deliver on service requirements
  • Ensure effective risk and compliance management
  • Coach and guide staff on compliance to all relevant regulatory, internal and external compliance requirements
  • Report all risks according to required format to the Superior
  • Keep up to date with new policy requirements, regulatory requirements and circulars and liaise with team and management to ensure awareness, understanding and accurate implementation
  • Review the working environment and report all Occupational Health and Safety issues to management.

Additional Information

  • Quoting the relevant reference number, direct your comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, copies of qualifications, ID and drivers’ license where applicable, together with an Application for Employment Form (Z.83), obtainable from any Public Service department or at www.gov.za, by the closing date.

Ref No

  • HRMC 51/20/1b


  • A basic salary of R316 791 to R373 167 per annum (Level 8).
  • In addition, a range of competitive benefits are offered.


  • Mr L Jama, Tel No: (043) 604 6400

Application Form

Download Full Vacancy

Lomsebenzi has expired. Either closing date yawo idlulile okanye if ubungena closing date ixesha lawo lidlulile nalo. Thina imisebenzi engena closing date siyigcina intsuku ezisixhenxe.

Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 1 ka December 2020