Claims Assessor (Administrative Officer) Ref No: HR4/4/10/24

Department of Employment and Labour - Bellville, Cape Town, Western Cape

Full-Time | Government

Closing date yi 23rd ka May 2022

Department of Employment and Labour Claims Assessor (Administrative Officer) Ref No: HR4/4/10/24 Bellville, Cape Town


  • It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.


  • Three-year tertiary qualification degree or diploma in Public Management/ Administration/ Social Science/ OHS/ Finance/ HRM is required.
  • Three to five years’ experience in a claims processing environment of compensation or medical claims if highly desirable plus supervisory experience.

Skills & Competencies

  • Knowledge of DoL and Compensation Fund objectives and business functions, Management functions and Management skills, Compensation policies, procedures and processes, Human anatomy/ Biology and medical terminology, stakeholders and Customers, Customer service (Batho Pele Principles), Required IT knowledge, IT operating systems, Risk awareness, COID Act, Regulations and policies, COID tariffs, COID Act, Regulations and Policies, constitution Act, DPSA guidelines on COID, Mutual association conditions and provisional settlements, Public Service Act, Occupational Health and Safety Act (OHS), PFMA and National Treasury Regulations, general knowledge of Public service regulations. Skills: Required Technical Proficiency, numeracy, Business Writing, Required IT, Fund IT Operating systems, Data Capturing, Data and records management, Telephone Etiquette.


  • To administer claim registration process.
  • Adjudicate registered customer claims.
  • Prepare for payment claim.
  • Quality assurance for medical/accounts payment.
  • Serve as a team leader or supervisor.

Additional Information

  • All attachments for on line application must including Z83 be in PDF and in one (1) file, indicate the correct job title and the reference number of the post on the subject line of your email.
  • Use the correct email address associated with the post.
  • Failure to do so, your application will be disqualified.
  • Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at
  • Received applications using the incorrect application for employment (old Z83) will not be considered.
  • Each application for employment form must be fully completed, duly signed and initialled by the applicant.
  • Failure to sign this form may lead to disqualification of the application during the selection process.
  • A recently updated comprehensive CV as well as copies of all qualification academic transcripts including Senior Certificate, ID document and a Driver’s license where applicable should accompany a fully completed, initialled and signed new form Z83.
  • Applicants must submit copies of qualifications, ID document and other relevant documents as indicated.
  • Such copies need not be certified when applying for a post.
  • The communication from the HR of the Department regarding the requirements of the certified documents will be limited to shortlisted candidates.
  • Therefore, only shortlisted candidates for the post will be required to submit certified documents on or before the day of the interview following the communication from HR.
  • Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of their Permanent Residence Permits to their applications.
  • Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA).
  • Applicants who do not comply with the above-mentioned requirements, as well as applications received late, will not be considered.
  • The Department does not accept applications via fax.
  • Failure to submit all the requested documents will result in the application not being considered.
  • Correspondence will be limited to short-listed candidates only.
  • If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.
  • Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification).
  • The Department reserves the right not to make any appointment(s) to the above post.

Ref No

  • HR4/4/10/24


  • R261 372 per annum


  • Mr Q Bowman Tel: 082 901 3232

Application Form

Download Full Vacancy

Application Address:
  • Post to: Chief Director: Provincial Operations: PO Box 872, Cape Town, 8000
  • Hand deliver at: Department of Employment and Labour, No.9 Long Street, Cnr Riebeek and Long Street Cape Town
Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 9 ka May 2022