Lomsebenzi has expired (SORRRRY). Either closing date yawo idlulile okanye if ubungena closing date ixesha lawo lidlulile nalo. Ngoba thina imisebenzi engena closing date siyigcina intsuku ezisixhenxe.

Service Consultant

Capitec - Mthatha, Eastern Cape

Full-Time | Customer Service

Closing date ayichazwanga

Capitec Service Consultant Mthatha

Purpose

  • Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure). 
  • Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions. 
  • Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.  
  • Presenting and conducting self in accordance with brand expectations.

Requirements

  • No previous experience required
  • More than 1 year’s client service experience within a retail/ financial/ banking environment
  • Demonstrated track record of engaging in a sales and client facing environment 
  • Grade 12 National Certificate / Vocational
  • A relevant tertiary qualification in Commerce or Management (advantage).

Skills & Competencies

Minimum:

  • Knowledge and understanding of:
  • Basic calculations
  • Retail/consumer service environment

Ideal:

  • Knowledge and understanding of:
  • Capitec Bank Products
  • Internal business processes and procedures
  • Organisational Policies, including (but not limited to) the Credit Policy.

Skills:

  • Communications Skills
  • Interpersonal & Relationship management Skills.

Competencies:

  • Adhering to Principles and Values
  • Adhering to Principles and Values_Acting with Integrity
  • Adhering to Principles and Values_Demonstrating Beliefs and Principles
  • Adhering to Principles and Values_Showing Community and Social Responsibility
  • Delivering Results and Meeting Customer Expectations
  • Delivering Results and Meeting Customer Expectations_Championing Customer Needs
  • Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
  • Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
  • Delivering Results and Meeting Customer Expectations_Serving Customers
  • Entrepreneurial and Commercial Thinking
  • Entrepreneurial and Commercial Thinking_Controlling Costs
  • Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking
  • Entrepreneurial and Commercial Thinking_Leveraging Opportunities
  • Entrepreneurial and Commercial Thinking_Navigating Organisations
  • Following Instructions and Procedures
  • Following Instructions and Procedures_Accepting Direction
  • Following Instructions and Procedures_Following Policies and Procedures
  • Following Instructions and Procedures_Managing Meetings
  • Following Instructions and Procedures_Managing Risk
  • Following Instructions and Procedures_Managing Time
  • Following Instructions and Procedures_Working Safely
  • Persuading and Influencing
  • Persuading and Influencing_Making a Strong Impression
  • Persuading and Influencing_Making Convincing Arguments
  • Persuading and Influencing_Negotiating Agreements
  • Presenting and Communicating Information
  • Presenting and Communicating Information_Communicating Effectively
  • Presenting and Communicating information_Presenting and Public Speaking
  • Relating and Networking
  • Relating and Networking_Creating and Maintaining Networks
  • Relating and Networking_Establishing Relationships
  • Relating and Networking_Interacting with People at Different Levels
  • Relating and Networking_Managing Political Situations.

Responsibilities

Azichazwanga.

Additional Information

  • A valid driver's licence is preferred
  • Must have access to transport (personal/public)
  • Clear criminal and credit record
  • Flexible and mobile across regions is an advantage
  • Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system.
Lomsebenzi ufakwe ngu Siseko Gwegwe nge 7 ka November 2019